Lifestyle

Florida couple say dealer sold them stolen truck


Imagine buying your dream car only to find out that it was actually stolen. That’s what the Haines family of Flagler County is dealing with. And they say they’re still stuck on payments. Brandon Haines and his family have been looking for a new pickup for months. “I just wanted an F-350 with a full diesel engine,” Haines said. After a long search, the husband and father of two found it. “He was very excited,” said his wife April Haines. “He took a picture, like thumbs up. Finally he got what he wanted. “In May, Haines purchased a Ford F-350 from Bill Bryan Chrysler Dodge Jeep in Fruitland Park. But a month later, they made a shocking discovery: “It was stolen,” April Haines said. “And our minds were blown.” In June, Haines brought the truck in for an oil change at another dealer near his home. That’s when they say the mechanics find the difference. April Haines said: “It was stolen immediately. “It appears in big bright red: ‘Stolen.’ Right on the screen there is red text. “Three red flags caught their eye. Technicians first ran the truck’s VIN in their system and found it wasn’t a Ford-made one, according to a report from the Flagler County Sheriff’s Office. And then they go into the truck’s software and see the VIN there doesn’t match the tag on the door or the dashboard. Brandon Haines said. The ministry confirmed the family’s fears. A report by the sheriff’s office showed they discovered the truck was stolen from a dealership in Colorado. And they discovered that the truck wasn’t even the type of truck Haines thought they had bought. Haines contracted for a 2019 Ford F-350 Super Duty, but investigators discovered the truck was actually a 2017 Ford F-350 Super Duty, a model two years older. and then come to find out all this and you didn’t see it. We didn’t see any of that,” April Haines said. More than three months after buying the truck, Haines said the dealer didn’t help them and they were still stuck on a loan of tens of thousands of dollars plus their own money. Brandon Haines said. “It’s unbelievable that something like that could happen and no one would do nothing about it.” Therefore, Haines filed a lawsuit against the agent and the bank alleging a breach of contract. The complaint lists red flags such as VIN cards as “apparently a counterfeit,” a radio system that doesn’t match that truck model, and CarFax “suspicious of having no” vital information. “I want my money back and I want others to know that this can happen to them too,” said April Haines. Urdaneta is vice president of operations in Central Florida’s Better Business Division. She explains that VIN cloning is a method of concealing a vehicle’s true identity. Her advice to car buyers: do your homework. It shouldn’t look like it’s been lifted,” she said. “That’s a huge sign.” Urdaneta also said that before buying a car, people should look up the VIN on reputable state and other databases.Agents declined to be interviewed, but in an email, they said lawyers They reached a resolution with Haines.We contacted the dealer on Aug. 18. Haines said the agent contacted them later that day, a few hours after we investigated and they The full email response from the agent to WESH on August 18 said: “Hi, our attorney has contacted Haines. They have come to a resolution with the issue. We are now waiting for the insurance company to resolve this. We have reached out to our insurance company again to try to resolve this issue for them to get them back in full and through. all of this.” After four bumpy months, Haines is hoping for a smooth road ahead as they get out in a van and April Haines said: “I’m so sad and I just want everything to be okay. It’s over for our family,” April Haines said. WESH 2 News has also contacted the family’s bank. They did not answer.

Imagine buying your dream car only to find out that it was actually stolen. That’s what the Haines family of Flagler County is dealing with. And they say they are still willing to pay.

Brandon Haines and his family have been looking for a new pickup for months.

“I just wanted an F-350 with a full diesel engine,” Haines said.

After a long search, the husband and father of two found it.

“He was very excited,” said his wife April Haines. “He took a picture, like thumbs up. Finally he got what he wanted. “

In May, Haines purchased a Ford F-350 from Bill Bryan Chrysler Dodge Jeep in Fruitland Park. But a month later, they made a shocking discovery.

“It was stolen,” April Haines said. “And our minds were blown.”

In June, Haines brought the truck in for an oil change at another dealer near his home. That’s when they say the mechanics find the difference.

April Haines said: “It was stolen immediately. “It appears in big bright red: ‘Stolen.’ Right on the screen red text. “

Three red flags caught their eyes. Technicians first ran the truck’s VIN in their system and found it wasn’t a Ford-made one, according to a report from the Flagler County Sheriff’s Office. And then they go into the truck’s software and see the VIN there doesn’t match the tag on the door or the dashboard.

“The VIN on the door, you can peel it off, like it just came out,” says Brandon Haines.

So Haines called the sheriff’s office the same day and recorded a cell phone video of law enforcement stopping their truck. The ministry confirmed the family’s fears.

A report by the sheriff’s office showed they discovered the truck was stolen from a dealership in Colorado. And they discovered that the truck wasn’t even the type of truck Haines thought they had bought.

Haines signed a contract to buy the 2019 Ford F-350 Super Duty, but investigators discovered the truck was actually a 2017 Ford F-350 Super Duty, a model two years older.

“When you go to a big dealership and you trust them and you feel like, ‘Oh, I have a nice new car,’ then come to find out all this and you didn’t see it. We didn’t see any of that,” said April Haines.

More than three months after buying the truck, Haines said the dealer didn’t help them and that they are still paying off a loan of tens of thousands of dollars plus a down payment and the modifications they have made to the truck. truck.

Brandon Haines said: “This is hard. “It’s unbelievable that something like that could happen and no one would do nothing about it.”

So, Haines filed a lawsuit against the agent and the bank alleging a breach of contract. The complaint lists red flags such as VIN cards as “apparent counterfeits,” a radio system that doesn’t match that truck model, and CarFax suspiciously “no important information.”

April Haines said: “I want my money back and I want others to know that this can happen to them too.

Experts say the condition is known as VIN duplication and it can happen to anyone.

“Copying a VIN is just copying another car’s information into a stolen vehicle,” says Erika Urdaneta.

Urdaneta is vice president of operations in Central Florida’s Better Business Division. She explains that VIN cloning is a method of concealing a vehicle’s true identity. Her advice to car buyers: do your homework.

“[The VIN tag] should not look like it has been tampered with. It shouldn’t look like it’s been lifted,” she said. “That’s a big sign.”

Mr. Urdaneta also said that before buying a car, people should look up the VIN on reputable state and other databases.

The agent declined to be interviewed. But in an email, they said their attorneys had reached a settlement with Haines.

We contacted the dealer on Aug. 18. Haines said the dealer contacted them later that day, hours after we investigated and they are working on a resolution.

The full email response from the agent to WESH on August 18 said: “Hi, our attorney has contacted Haines. They have come to a solution to this problem. Now we are waiting for the insurance company to settle. We’ve got back in touch with our insurance company to try to sort this out for them so they get the whole thing back and get through all of this.”

After four bumpy months, Haines is hoping for a smooth road ahead as they already have a truck and money.

April Haines said: “I’m very sad and I just want it to end for our family.

On Monday, Haines said it had agreed on a deal with the dealer. WESH 2 News has also contacted the family’s bank. They did not answer.



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