Since Farfetch advertises expensive luxury goods, it makes sense to wonder “Is Farfetch legal?” or “Does Farfetch sell counterfeits?” After all, you don’t want to waste your money on a fake!
Let’s dig through the information available about Farfetch to find out if you should feel comfortable shopping with Farfetch.
What is Farfetch?
Farfetch itself is a well-established and reputable online luxury fashion store, with many established offices around the globe. Founded in 2008, it quickly gained popularity and won several awards such as Best Fashion Start-Up and Best E-Store. Today, Farfetch has thousands of employees and offices in 14 cities.
Since the platform caters to luxury items, expect brand names and high prices when you visit the site. Owner Jose Neves founded Farfetch to make designer items easier for buyers globally. You will find names like Gucci, Burberry, Prada, Versace, etc.
How does Farfetch work?
Before we find out if Farfetch is legit, it’s important to understand how the platform works. Farfetch is not its own store. Instead, it’s an active marketplace with other stores, brands, and stores.
Because small luxury stores do not have the same visibility and marketing capabilities as larger stores, they often cannot reach a large audience. Farfetch solves this problem by partnering with qualified stores and brands to handle online sales.
The small business owner will shoulder the responsibility for transactions, deliveries, and customer care.
Farfetch works with more than 1,300 brands and stores to connect them with online customers from 190 countries.
Is Farfetch Legal?
So when it comes to the question, “Is Farfetch legal?” The answer is yes, Farfetch itself is legit and has a good reputation as a platform. In their FAQFarfetch assures customers that their items are guaranteed by their retailers to be 100% authentic.
However, since they are a marketplace that works with a lot of different stores and brands and handles thousands of transactions, there are opportunities for cracks in the system.
A number of customers have been disappointed with their Farfetch experience and have left negative reviews, possibly due to delayed delivery or the wrong item received. You can browse through positive and negative reviews here on SiteJabber.
One reason for potential problems is that items are often shipped directly to you from individual retailers. Some stores have better quality control than others, and Farfetch cannot test each item to make sure it’s correct.
Of course, you need to keep in mind that almost every online retailer has some sort of customer complaint — many customers have a good experience and are less likely to leave a review than disappointed customers.
That said, it’s always good to read the positive and negative reviews before you decide. If the negative reviews are enough to make you lose interest, it’s best to head to a luxury boutique in person to shop for your items!
Farfetch pricing system
Since Farfetch is not its own store, it does not control prices. Instead, pricing depends on the specific item and brand you’re choosing and the partner store that’s actually selling the item.
Shipping will also vary depending on your location. You’ll need to make sure the item even gets shipped to your location, as some brands don’t ship their items to remote areas.
Farfetch Delivery Time
Since Farfetch works with other stores and brands globally, your item may take a while if it has to travel around the planet to find its way to you.
They estimate an average delivery time of 2-7 days, but this can vary and they make no promises. Some unhappy customers say they have to wait weeks or even more than a month for their orders.
You may want to secure your stake and place your order much earlier than you planned to need the item, in case shipping takes a while.
Return items to Farfetch
If you’re not satisfied with the item and want to return it, you can do so for any reason and get a full refund (minus shipping). You can drop off the item at a delivery service, or Farfetch offers a free collection service, where they will arrange for courier to pick it up.
Farfetch’s return policy states that items must be returned within 14 days of receiving the package. Otherwise, you will not be able to return and get your money back. They recommend scheduling your items to be picked up or shipped within 7 days of receipt, so that they return to Farfetch before the 14-day deadline.
Please be very careful with the items when you receive them. Returned items must be undamaged and undamaged, in their original packaging, with all tags attached.
In Farfetch Terms and Conditions, they say, “If an item you have ordered is not as described, is defective, or is of lower quality, you can return it to us and we will communicate with the Partner on your behalf. Once the item is received by the relevant partner, you will receive a full refund for the defective product or alternatively a discount, replacement or repair for the item where possible, as agreed by us on a case-by-case basis. fit. “
This sounds all right and good, but we need to note here that difficulty with returns is one of the most common causes of customer dissatisfaction. Some customers with wrongly sent or defective items have struggled with customer service to get their money back.
Shopping tips on Farfetch
These Farfetch shopping tips will help you increase your chances of a better experience:
- Make sure you require a signed receipt for delivery, so your package can’t be dropped and taken away by opportunistic thieves.
- Take photos or videos to record the condition of the items. For example, take a video of you unboxing the item so you have proof if it arrives at you damaged.
- Arrange for a return as soon as possible if the item is incorrect or defective.
- Know your legal rights if Farfetch customer service isn’t helpful.
Conclusion: Is Farfetch safe to order from?
Finally, while we can assure you that Farfetch is a legitimate company, we cannot predict what your personal experience will be.
Chances are, you’ll get what you ordered without a hitch, but there’s always the chance that you’re one of the less satisfied customers.
If you’re going to buy an item and Farfetch is the best and most convenient option to buy, just know your rights and the steps you can take if you’re not satisfied with your experience.