© Reuters. FILE PHOTO: Rakuten’s logo is pictured at Rakuten’s headquarters in Tokyo, Japan, May 15, 2019. REUTERS/Sam Nussey
TOKYO (Reuters) – Japan’s Rakuten Mobile Inc said on Sunday that its service for users on Rakuten UN-LIMIT VII plans has been restored, after a system crash caused implementation difficulties. call and send data for more than two hours.
The mobile carrier, a wholly-owned subsidiary of Rakuten Group Inc, did not say how many users were affected by the problem, which lasted about 2-1/2 hours after it started immediately. before 11:00 am local time.
It said in a statement that service was restored around 1:26 p.m. Sunday (0426 GMT Sunday).
Japan’s Interior Ministry in August issued rare administrative guidance to rival wireless carrier KDDI (OTC:) Corp after tens of millions of users were affected by a network issue in early July.