Reporting: Only 27% of organizations have visibility across their entire stack

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New Relic’s 2022 Observability Forecast is the industry’s largest survey of IT practitioners and decision makers to understand the current state of visibility. Their definition of observability is the ability to measure how a system is performing and identify problems and errors based on its external outputs.

The observability forecast for 2022 provides a detailed look at how this activity is shaping the engineering and technologies of the future. Among those with a strong observational practice, 100% indicated that visibility improved revenue retention by gaining insight into customer behavior compared to 34% with less mature practice. than.

Based on the report’s definition of full-stack observability, only 27% of the survey’s organizations achieved that. And an even smaller percentage – 3% – say their organization has prioritized/gained full-stack observability. Massive observability, as used in this report, is achieved by organizations deploying specific combinations of observability, including customer experience monitoring/DEM (front-end), service monitoring, log management and environment monitoring (back-end).

Observability and outages

The data supports a strong correlation between achieving or prioritizing full-stack visibility and experiencing fewer crashes, improved crash detection rates, and improved resolution. For example, 34% of respondents said they’ve prioritized or achieved full stack visibility as well as the least frequent high business impact outages (once per week). or more), compared with 52% of those who didn’t.


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Additionally, 68% of respondents who said they’ve prioritized or achieved full stack visibility also said it took less than 30 minutes to detect a business-impact outage, compared to 44% no.

Image source: New Relic


Research implies that the ideal state of observability is one where engineering teams monitor the entire technology in all phases of the software development lifecycle, using best practice characteristics. mastery and have a unified telemetry data and a unified dashboard or visualization of that data – ideally in a single, unified platform. Nearly half of respondents (47%) said they would prefer a single, unified platform, but only 2% said they use a tool for visibility.

More than half (52%) of respondents, including 57% of C-suite executives, expect visibility budgets to increase next year.

Respondents foresee their organization needing visibility into a variety of trending technologies, including artificial intelligence (AI), 5G and Web3. Looking to 2025, the report estimates that nearly all expect to implement observable capabilities such as network monitoring, security monitoring, log management, and more.

The report is also notable in that its raw data is open and available for public download.


For its Observability Forecast for 2022, New Relic surveyed 1,614 IT professionals across 14 countries in North America, Europe, and the Asia Pacific region between March and April 2022.

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