Rivian informed customers Friday that it is conducting a voluntary recall of all 13,000 vehicles it has delivered so far due to loose tethers.
The lanyard, which may not be screwed sufficiently on a small percentage of vehicles, connects the front upper handlebars and the steering knuckle. This can cause the tires to loosen and vibrate.
The company’s voluntary recall is expected to be posted on the National Transportation and Safety Administration on Saturday. Rivian sent out an email to a customer Friday night.
Rivian said that as of September 28, 2022, it was aware of seven reports potentially related to this issue that had accumulated during the production of Rivian vehicles.
The company said in a statement:
“The safety of our customers will always be our top priority and we are committed to fixing this issue on any affected vehicles as quickly as possible. We will immediately begin contacting affected customers to schedule an appointment for inspection and repair if needed. We will make any necessary adjustments free of charge at one of our service centers. Repairs take a few minutes to complete, and with the collaboration of our customers, we have built the capacity to complete the required action in as little as 30 days. To date, we are not aware of any injuries caused by this issue.”
Rivian founder and CEO RJ Scaringe also emailed customers saying that while the company has only seen seven potentially related reports of this issue across our team to date, even one report is too much”.
“It is important not to minimize the potential risks involved and why we volunteered to conduct this recall,” Scaringe wrote in the letter. “In rare cases, the nut can loosen completely. I would like to reiterate that this is extremely rare, but it reinforces why we are acting with such urgency and caution.”
If owners feel excessive noise, vibration or harshness from the front suspension, or changes in performance or steering feel, they should call Rivian immediately, Scaringe said, adding that if customers don’t feel it. feel safe to drive, Rivian staff will serve. it’s from far away or come pick me up.
If a replacement part is needed, Rivian says it will provide the vehicle for free loan to customers.
Customers can call 855-RIVIAN5 (855-748-4265), you schedule a service appointment and a Rivian staff member will visit the customer. They can also bring your vehicle to a Rivian service center without an appointment. The company says it will also pop up locations in high-density areas for more coverage.