BRIDGEVIEW, Ill. (WLS) – Attendees of the Sacred Rose Music Festival in Bridgeview were shocked to learn they had been charged thousands of dollars despite the payment system malfunction.
“I was shocked,” said Courtney Richter, who attended. “I don’t know how that can happen. My first thought was that somehow there are gamblers at the venue.”
Richter is not alone. David Littman said his card was deducted nearly $ 1,300.
“It almost made me laugh because there was so much going wrong with the festival,” he said.
Bridgeview Village, which owns SeatGeek Stadium and is franchising the event, said there was a problem with its food and drink payment system on the first day of the weekend-long festival.
Ray Hanania, a spokesman for the village, said: “The incident involved a tip processing point of sale. “When the tip came in, for some reason it added a zero or two in there.”
The village said the wrongful charges have been refunded, or will be made soon. They also said the problem was fixed on the second day of the festival.
Hanania said, “This is not a mirror image of the Sacred Rose.
In a tweet, Sacred Rose organizers said they have reported the issue with the venue and are ensuring any fees are fully refunded. But festival organizers were not available for comment at this time on other complaints, including the layout of the stages leading to overlapping sound and a lack of communication when inclement weather led to performances. show is cancelled.
“You know, I had a good time but I’m not going back to that festival,” Littman said.
“It was chaotic, very stressful,” said Richter.
Village officials say the payment issues have been resolved and do not anticipate similar problems when SeatGeek Stadium hosts the North Coast Music Festival this weekend.
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