Teladoc adds drug delivery, home lab collection to primary care delivery

Virtual care company Teladoc Health announced last week that it is expanding its primary care program, Primary360, with same-day drug delivery and home lab collection.

New services offered through partnership with digital pharmacy Capsules and Scarlet Health, a division of BioReference Laboratories that provide specimen collection and distribution services. It will also add in-network referrals to its primary care tools.

Teladoc says the additional capabilities will improve care coordination, making it easier for patients to receive prescriptions and complete lab tests.

“We are seeing exciting momentum with Primary360,” Kelly Bliss, president of the US medical group at Teladoc Health, said in a statement. “We also know that virtual care is a driving force in reducing barriers to healthcare access and we embrace the opportunity and responsibility to further advance health equity with Primary360 .”


Teladoc primary care launch to health plans, employers and other payers in the United States last October. Soon after, it announced a partnership with Trustmark Health Benefits to offer a first virtual insurance plan built around Primary360.

In February, Teladoc launched a chronic care management program called Complete Chronic Care. The virtual healthcare giant says its new program and mental health services, myStrength Complete and Primary360, have been accelerated by the company Merger in 2020 with chronic care management company Livongo.

However, Teladoc has been struggling financially so far this year. It reported a net loss of $6.7 billion in the first quarter, a significant jump from the roughly $200 million loss in Q1 2021. It said the Q1 loss was driven primarily by a 6.6 goodwill loss charge. billion dollars in connection with the acquisition of Livongo.

At the beginning of June, a class action lawsuit filed against Teladoc, CEO Jason Gorevic and Chief Financial Officer Mala Murthy allege that they misled investors about its financial prospects. In a statement, Teladoc said that “there is no factual basis to match anything.”

Other companies that offer virtual or mixed primary care include A medical, Crossover Health and Carbon Health.

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